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FAQs

What is PartyManao.com?

PartyManao.com is India’s first and largest online store for party related products services. partyManao.com is a one stop shop for ordering food, cakes, decoration, entertainment and return gifts for your parties or events.

What is the benefit of using PartyManao.com?

PartyManao.com offers a wide variety of over 250 reputed brands including chains as well as independent brands to place your order with us. Currently some of our brand tie ups include Birdys, Monginis, Hang Out, Brownie Point in Cakes among others; Kailash Parbat, Khyber, Mini Punjab in Catering among others; Mayfair, A La Mode etc in Banquets etc. Every once in a while we run deals from our vendors giving you the comfort of ordering online at unbelievable prices

Where are the offices of PartyManao.com located?

Currently our office is in Mumbai. All the orders are shipped centrally from Mumbai. Our vendor tie ups are also in Mumbai.

What products does PartyManao.com sell?

PartyManao.com has tie ups with vendors and sells services and products such as Kids Party Supplies, Adult Party Supplies, Gifts and Return Gifts. We also stock products from leading importers and domestic manufacturers. The items undergo a thorough quality check before they are stocked.

How will I know if you have received my order?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id confirming the order along with all the details such as order number and the list of items or services ordered.

Our customer support executive will be in touch with you to keep you posted on the status of items ordered.

How do I check my order status?

You can call us at 022 61424242 or write to us at contact@Partymanao.com to check the status of your order.

Is it safe to use my Credit Card Online at PartyManao.com?

We have partnered with India’s leading payment gateway provider PayU India. PayU India has 128 bit SSL encryption, and is also Verisign secured, hence offering a high level of security for online transactions.

Please note that PartyManao.com does not record any of your credit card details.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hrs and the money will be returned to you within 10 working days.

Will I be charged for Octroi or Entry tax?

You will get the final price during check out. All applicable government taxes are listed in your shopping cart and there are no additional taxes that PartyManao.com charges.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping and/or delivery charges?

Shipping and Delivery charges vary based on product and location of delivery and is clearly listed when ordering the product.

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your cancellation policy?

Partymanao.com offers an easy Cancellation process with no cancellation charges

What is your Return Policy?

For products that are shipped to you by PartyManao.com, we have a ‘no questions asked’ 7 day return policy only on un-opened items. Also please ensure that while returning the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer. In case of damage to the original packaging or the goods PartyManao.com reserves the right to determine a fair value of the product on return and the same shall be binding on both parties.

Please send us a mail at contact@PartyManao.com.com or call us on 022 61424242 to obtain a Return Receipt Number before you ship the item back to us.

No goods will be accepted without a Return Receipt Number.

For goods bought on discount the return will be through PartyManao.com Gift coupons/vouchers.

For goods bought on MRP, we will refund the money through a cheque. Cheques will be sent only to the billing address of the customer.

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or online transfer, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

For products which are incorrectly shipped, damaged in transit, with defects, please send us a mail at contact@PartyManao.com.com or call us on 022 61424242 to obtain a Return Receipt Number. We will pay the return shipping charges and will send a replacement within 10 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.

How do I use cash credits?

Cash Credits may be used only once per household. If partymanao.com identifies that cash credits are being misused, partymanao.com reserves the right to block your account completely in which case all outstanding orders become void and no refunds are applicable towards payments made.

How will I get notified of offers, promotion and discounts?

PartyManao.com often send newsletters about new offers, products and discounts. To receive the newsletters, Kindly subscribe for newsletters. We also promote the new offers and discounts on our website with homepage banners.

How do I get coupons?

PartyManao.com may distribute coupons from time to time to coupon sites. PartyManao.com has partnered with coupondunia.in, timesdeal.com and cuponation.in where you may see our coupons.

 
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